Service

 

LANG LASER offers you an extensive service for all lasers and systems. From the development of an idea to the implementation of your individual solution, we will continuously and reliably be by your side. Our service-concept is modular and includes installation, instruction on site, technical support as well as customer-specific service arrangements.

You can profit from our well-trained staff. The Know-How of we are personally there for you.

Service-line

Our service department will answer your questions, track down and resolve problems, and identify necessary spare parts.

  • Free of charge
  • Regular time (Mon-Fri) 08:00 AM – 5:00 PM

Service-line Plus

Our service gives you even faster and more effective assistance. With your permission, our technicians work remotely on your equipment directly via the Internet, allowing you to cut your assistance costs and making the need to call in a LANG LASER engineer up to 80% less likely.

  • Offered during warranty period
  • Requires: Internet access
  • After warranty period: price depending contract
  • Regular time (Mon-Fri) 08:00 AM – 5:00 PM

Service-line Premium

Service-line Premium offers the remote services available as part of Service-line Plus – 24 hours a day, 7 days a week. In other words, assurance of immediate and efficient assistance when you need it, whenever you need it.

  • Requires: Internet access
  • Price depending contract costs / year

Additional installations with reduced costs.

Service available in specific countries.